PowerSync is a cutting-edge sync engine designed to empower developers with seamless data synchronization capabilities, allowing them to build offline-first and local-first apps. We’re seeking a talented Product Success Engineer to bridge the gap between our Engineering team and our customers, ensuring a smooth experience and successful outcomes for customers.

As a Product Success Engineer at PowerSync, you’ll be at the forefront of the product, working closely with customers in the APAC region. You would use your technical software development skills to work on our open-source and source-available repositories, and work closely with customers to enable real-world success with the product.

Key Responsibilities

Product Expertise

• Gain a thorough understanding of PowerSync’s architecture and its capabilities.
• Keep up to date with the latest developments in the product and new releases.
• Collaborate with other engineers to resolve complex technical issues.

Software Development

• Build and maintain proof-of-concept applications using the various PowerSync Client SDKs and supported backend databases for prospective customers.
• Build and perform performance benchmarking and load testing, for specific prospective customers as well as for generic reference purposes
• Build and maintain demo/example applications using PowerSync, such as: example 1, 2, 3, 4, 5, 6
• Build and maintain internal tools used by the Product Success Engineering team.

Continuous Improvement

• Work closely with the Engineering team to assist with reproducing bugs and issues reported by the community and customers.
• Contribute to improving product documentation and internal knowledge bases.

Community Success

• Engage with the PowerSync developer community by answering questions, assisting developers with debugging code, reproducing issues reported, and offering advice on best practices to developers.
• Engage with paying customers using the support desk. On-call support rotations during APAC working hours.
• Collect and share user feedback with the Product team to drive continuous improvement of PowerSync.

Technical Account Management

• Take part in pre-sales engineering activities and meetings with prospective customers to provide technical support in sales engagements, alongside sales representatives.
• Own and take responsibility for ensuring the successful deployment of PowerSync for our Enterprise customers.
• Engage with Enterprise customers by attending and owning regular check-in meetings.
• Keep track and own action items from customer engagements and own running down customer-specific actions to completion.
• Provide technical support as the first responder for Enterprise customers in production. Gather information and assist Enterprise customers with troubleshooting and debugging.
• Prepare meeting agendas, take notes, and track action items to ensure accountability and progress.

Remote Collaboration

• Excel in a distributed team environment, leveraging tools for remote work and communication.
• Maintain clear and effective communication with both internal teams and customers.

Required Skills and Experience

Technical Skills

• 3+ years of software development experience in at least one of the technologies in each of the following categories: Frontend: Flutter, JavaScript/TypeScript for Web, Angular, Svelte, React, Vite, Webpack, .NET MAUI; Mobile: Swift, Kotlin, React Native, FlutterFlow; Backend: Java, .NET or Node.js
• Proficiency with Git and GitHub.
• Experience with one or more databases: MongoDB, Postgres, MySQL.
• Experience in software delivery for production environments.

Great-to-Have

• Experience with systems/tools that leverage local-first patterns and/or sync engines
• Experience with SQLite

General Requirements

• Exceptional written and verbal communication skills in English.
• Experience providing technical support to developers and end-users.
• Strong problem-solving skills and the ability to work autonomously.
• Attention to detail and dedication to following through on commitments.
• Flexibility to attend meetings with team members who are in US/EMEA time zones during overlapping working hours.

How to apply

Email us at join@powersync.com